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Interpreting software for professional communication
Researchs
In recent years, Lebab has made a number of studies dedicated to immigration in Spain. The following files show a summarized version of a great part of these contents. These illustrate, through numerous graphs, numbers and statistics, the different repercussions and needs in different levels (economic, social, idiomatic, etc…) which have been generated by the increase of emigration to Spain.

Immigration in Spain(1/2) Immigration in Spain(2/2)
Pilots
LEBAB wanted to assess the following factors before releasing the software:

- The usefulness of the software solution Lebab. Interpreter to integration in working Primary Healthcare environments.
- The degree of professional and patient satisfaction with this advanced communication tool.

Methodology

Phase 1: Creation of database
Phase 2: Management of authorizations and recruitment of doctors to take part in pilot test
Phase 3: Experimentation
Phase 4: Results analysis
Phase 5: Conclusions

Duration of pilot test: 5 months (February-June 2004)
Participating centres: 3 Primary Healthcare centres with a high proportion of patients from immigrant communities

Variables analyzed:

  • Language
  • Duration of consultation
  • Reason for consultation
  • Patient age
  • Country of origin
  • Patient satisfaction (yes/no)
  • Doctor satisfaction
    (dissatisfied/quite satisfied/satisfied/very satisfied)

Results

• Average patient age: 26-29 years
• 34 reasons for the consultations
• Average duration of consultations: 17.16 minutes (50% of the consultations lasted between 12 and 22 minutes)
• Language used in the clinical interview
• Patient satisfaction
• Patient satisfaction

Conclusions
• Lebab optimises the clinical interview
• Lebab improves patient satisfaction
• Lebab improves doctor satisfaction
• Lebab reduces the average consultation time to approximately 17 minutes
• Lebab increases the quality of doctor-patient communication
• The use of Lebab does not increase the consultation time of scheduled appointments


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